Enterprise Key and Certification Management (EKCM) allows clients to manage their certificates within the ServiceNow platform. EKCM has added a new CMDB class (Certificates) which will store the necessary data points to properly manage the data and states of the Certificates. By utilizing EKCM in ServiceNow, the business can have a repository which accurately maintains all certificates, certificate owners, and ensure the proper attention is given before expiration. ServiceNow will automate the workflow when a certificate nears the expiration.
The CRM app connects the core Salesforce automation components with the benefits of ServiceNow to streamline processes and make the most of your investment.
Download our recorded webinar to learn about the features of the Human Resources Service Management plugin and how your business can use ServiceNow to optimize processes and response times. The webinar explores the features of the application such as the HR catalog, the HR Knowledge Base, case handling and case resolution.