Get critical information to the right people with Techport Thirteen and xMatters

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xMatters makes relevance engines that connect people with what they need to know, at the exact moment they need to know it – so they can act quickly. It’s a simple concept that packs huge benefits. It can save the sanity of an IT team – or save the lives of people affected by disaster. It can breathe new life into a product, or capture a customer’s attention at just the right instant.

While nearly every service management application is capable of sending an email to a group, the systems are not designed to automatically target that information to the right person, ensuring its delivery and providing resolution options.

An integrated service management / xMatters solution eliminates many of the complexities around incident, problem, and change management, optimizing the process of mapping, monitoring, and notifying on critical events.

Techport Thirteen’s service capabilities, combined with xMatters’ relevance engines, eliminate the inefficiencies inherent in mass notification and manual callouts, thereby empowering staff members to resolve IT events from their mobile devices.

Named the 2012 xMatters Partner of the Year, Techport Thirteen helps enterprises save time and money while eliminating the frustrations of implementing advanced IT service management technologies. Let us help you deliver what matters to the people who need it, when they need it most.

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Services Available for xMatters

Project Services

Project services cover specific, short-term projects that we can execute for your enterprise. Each project is custom-planned and priced according to your objectives, and we establish a timeline and contract for completion of the task at hand.
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Managed Services

Under our managed services solution, we provide comprehensive, long-term support for all of your application needs. We’ll handle enhancement and maintenance releases, and all support levels so you can have direct, 24/7 access to our expert consultants.
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xMatters Quick Start Solution

Techport Thirteen offers a convenient, technology-agnostic xMatters Quick Start solution that’s designed to have xMatters deployed and integrated to your IT service management system in two weeks – providing a significant return on your xMatters investment and adding immediate value to your ITSM solution.
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xMatters Software Sales and Annual License Renewals

We resell xMatters software licenses for any available xMatters solutions. In addition, we handle your yearly software license renewals. Rely on us for your software license needs, and we’ll ensure that you receive the maximum discounts available and an accurate renewal quote each year.


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