How the KnowledgeBroker Solution Compliments IT Service Management Tools

KnowledgeBroker’s (KBI) KnowledgeBase, a pre-packaged Desktop Support DataBase for IT Service Management applications, contains over 60,000 immediate, out-of-the-box solutions to commonly asked questions about desktop applications, operating system, Internet environment, digital devices and more.

The KBI KnowledgeBase fills the common gap within service desk applications by instantly populating the Knowledge Management database with immediate answers to questions for 190+ desktop and Internet applications, iPhones, Blackberry Smartphones and much more.

This powerful database is fully integrated with industry leading service management products. Used by Help Desk Analysts and End users for self-service, the KBI KnowledgeBase is a key Help Desk component for resolving problems with computer software efficiently and effectively.

Maximize your Service Management Application Investment
  • Leverage your tool's search function and drill down to find answers
  • Auto-populate incident tickets
  • Utilize reporting and feedback
  • Keep your data safe: The content is behind your firewall. There are no links to outside URLs
  • Support ITIL and KCS compliance
  • Maintain your knowledge base via new content every quarter

Increase Help Desk first call resolution rates. Reduce costly escalation and customer call backs. Cut call times. KBI answers are short, concise and to the point. Use the compact design of our solutions to quickly answer the questions that End Users really ask.

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“Techport Thirteen was able to resolve all of the issues we were having, including the ones we were told by HP couldn't be fixed. It truly was a no-brainer at that point.” 

- Sheri Robertson,
Sr. Help Desk Analyst,
Alston & Bird LLP