Relevance Revolution Conference - May 20th - 22nd

Posted by Brian Spellman   I  May 20, 14

Techport Thirteen is excited to announce our attendance of this year’s Relevance Revolution conference in Chicago, IL.  Hosted by xMatters, a Techport Thirteen partner, the Relevance Revolution is a premier two-day event focused on learning best practices when it comes to enabling business process with communications.  This year’s conference features a value-packed agenda and networking events that will bring you face-to-face with some of the brightest minds in IT and BCM.  

Hear direct from industry leaders, client experts, and xPert thought leaders as they share their perspectives on IT and business continuity communications.  You’ll learn the newest strategies and best practices on how to ensure you're delivering the right information to the right person at the right time.

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Why IT Services Are Crucial For Businesses

Posted by Brian Spellman   I  February 19, 14

Ever sat at your computer attempting to fix a problem but find yourself faced with jargon that causes you to accidentally press the wrong button, and your entire essay or project vanishes without a trace? Remember how annoyed you were?

Now imagine that happening to a growing organization with tons of crucial data. Data that is integral for the firm’s day-to-day operations. Data that, if lost, can drive company figures down to dangerous levels, all because of an uninformed employee’s mistake.

It’s no secret that in this ever-changing technology driven world, effective tech-driven processes can make or break an organization. There is a simple way to ensure your processes are up-to-date and your IT systems are running smoothly: IT Service Manager Consultants (ITSM).

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4 Key Reasons To Work With An IT Service Management Consultant

Posted by Brian Spellman   I  February 12, 14

In the business world, it is often far too easy to bite off more than you can chew. This is particularly true for executives trying to juggle management and technology. You'll have to invest both time and money toward training your current workforce in order to provide a high quality service due to their initial lack of experience. This result often boils down to a waste of resources that could have been more efficiently spent elsewhere.

There is an alternate solution: partnering with an IT Service Management (ITSM) Consultant.

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Cost Savings of Hiring an IT Service Management Consultant

Posted by Brian Spellman   I  February 5, 14

There are a lot of reasons for working with an IT Service Management Consultant (ITSM). You can benefit from their industry-proven expertise, their contacts, and their high quality work. They are there to help you juggle your business goals with your IT objectives and to always make sure your needs are being met.

Now you might be thinking that partnering with an ITSM Consultant is just another added cost. On top of everything you’re already paying for, you still have to entertain whether to hire an IT Service Manager or choose to go with an in-house IT team.

But what if I tell you that it can actually help you save cost? There are two major costly areas that will no longer be a problem: Employment and Downtime.

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How To Choose An IT Service Management Consulting Partner

Posted by Rob Swingle   I  January 22, 14

If you’re struggling to manage business and IT cooperation within your company, or if you don’t have the necessary IT resources in house, you’ve made the right decision in hiring an IT Service Management (ITSM) Consulting Partner.

But now that you’ve made the choice, you'll find that there are a lot of options available and that it can be difficult deciding what the best fit is for your organization. In this article, we’ve highlighted the 7 most important factors to consider while choosing an ITSM Consulting Partner.

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How ITSM Can Improve Organizational Proficiency

Posted by Brian Spellman   I  January 15, 14

How_to_improve_organization_proficiency_IMAGENow, more so than ever, IT Service Management has emerged as a necessary component in benefitting the bottom line of an organization. Although ITSM was originally considered to be a back-end support function; it has now evolved into an essential aspect regarding how efficient a given company can become. The innovations within the ITSM industry are seemingly endless at the moment and can drastically improve an organizations performance if properly taken advantage of. These advantages come in a variety of ways but some of the most apparent benefits are through cost-reductions, strategy unification, and continual service improvement.  

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xMatters to Publish on demand Fall 2013 Release Nov 9th

Posted by Rob Swingle   I  October 28, 13

xMatters will be releasing its Fall 2013 Release for the xMatters On Demand solution on November 9th for the NA1 (North America) and EU1 (Europe) environments. The release contains major changes to the user interface, so let's get in to the details of the enhancements.

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xMatters 5.1 - Coming Year-End 2013

Posted by Rob Swingle   I  August 8, 13

xMatters has started the pre-pre-hype of the 5.1 release of their primary software solution. 5.1 is currently scheduled for release at the end of November 2013 and will include updated platform support for:

  • SQLServer 2012
  • Cisco Universal Call Manager 9
  • RedHat 6

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xMatters On Demand Summer 2013 Release Going Out on August 3rd

Posted by Rob Swingle   I  August 1, 13

xMatters will be releasing its Summer 2013 Release for the xMatters On Demand solution this coming Saturday, August 3rd for the NA1 (North America) and EU1 (Europe) environments. Get educated with the list of new release features below.

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xMatters Launches On Demand Spring 2013 Release

Posted by Rob Swingle   I  April 29, 13

This past Saturday, April 27th, our friends at xMatters began to publish their new On Demand Spring 2013 Release to clients hosted in the NA1 and EU1 environments. In case you missed the recent webinar going over the release's new features, the details of the release are summarized below.

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