Techport Partners KnowledgeBroker and Cherwell Maintain Partnership

Posted by Rob Swingle   I  April 8, 13

We at Techport Thirteen love it when our partners join forces. These relationships make our partners stronger, and reiterate Techport's strong position as a service provider in the IT service management (ITSM) market. One such example is the long-standing relationship between KnowledgeBroker (KBI) and Cherwell Software.

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Getting your ITSM Knowledge Management Module Off and Running

Posted by Rob Swingle   I  November 8, 12

Over the years, I have had the pleasure of working with clients to help them get started with the elusive goal of utilizing knowledge management within their ITSM processes. Why do I say elusive? I think one thing that is commonly forgotten is the knowledge data itself.

Tags:  KBI Read More →

Techport News - Welcome to the Techport Thirteen Blog!

Posted by Rob Swingle   I  April 30, 12

We at Techport Thirteen are very excited about the launch of our new Blog, as a compliment to our online presence. Our blogging plan is to offer insightful content direct from our knowledge base and from our consultants about topics related to our core competencies. These competencies include HP software news, the HP Service Manager application, the ServiceNow application, the xMatters application and the full range of xMatters products, the Bomgar application, the KnowledgeBroker (KBI) solution, the AMI AssetTrack application, and the Westbury application.

Tags:  xMatters, HP, HP Service Manager, Techport News, Bomgar, Westbury, ServiceNow, AMI, KBI Read More →