Why IT Services Are Crucial For Businesses

Posted by Brian Spellman   I  February 19, 14

Ever sat at your computer attempting to fix a problem but find yourself faced with jargon that causes you to accidentally press the wrong button, and your entire essay or project vanishes without a trace? Remember how annoyed you were?

Now imagine that happening to a growing organization with tons of crucial data. Data that is integral for the firm’s day-to-day operations. Data that, if lost, can drive company figures down to dangerous levels, all because of an uninformed employee’s mistake.

It’s no secret that in this ever-changing technology driven world, effective tech-driven processes can make or break an organization. There is a simple way to ensure your processes are up-to-date and your IT systems are running smoothly: IT Service Manager Consultants (ITSM).

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4 Key Reasons To Work With An IT Service Management Consultant

Posted by Brian Spellman   I  February 12, 14

In the business world, it is often far too easy to bite off more than you can chew. This is particularly true for executives trying to juggle management and technology. You'll have to invest both time and money toward training your current workforce in order to provide a high quality service due to their initial lack of experience. This result often boils down to a waste of resources that could have been more efficiently spent elsewhere.

There is an alternate solution: partnering with an IT Service Management (ITSM) Consultant.

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Cost Savings of Hiring an IT Service Management Consultant

Posted by Brian Spellman   I  February 5, 14

There are a lot of reasons for working with an IT Service Management Consultant (ITSM). You can benefit from their industry-proven expertise, their contacts, and their high quality work. They are there to help you juggle your business goals with your IT objectives and to always make sure your needs are being met.

Now you might be thinking that partnering with an ITSM Consultant is just another added cost. On top of everything you’re already paying for, you still have to entertain whether to hire an IT Service Manager or choose to go with an in-house IT team.

But what if I tell you that it can actually help you save cost? There are two major costly areas that will no longer be a problem: Employment and Downtime.

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How To Choose An IT Service Management Consulting Partner

Posted by Rob Swingle   I  January 22, 14

If you’re struggling to manage business and IT cooperation within your company, or if you don’t have the necessary IT resources in house, you’ve made the right decision in hiring an IT Service Management (ITSM) Consulting Partner.

But now that you’ve made the choice, you'll find that there are a lot of options available and that it can be difficult deciding what the best fit is for your organization. In this article, we’ve highlighted the 7 most important factors to consider while choosing an ITSM Consulting Partner.

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How ITSM Can Improve Organizational Proficiency

Posted by Brian Spellman   I  January 15, 14

How_to_improve_organization_proficiency_IMAGENow, more so than ever, IT Service Management has emerged as a necessary component in benefitting the bottom line of an organization. Although ITSM was originally considered to be a back-end support function; it has now evolved into an essential aspect regarding how efficient a given company can become. The innovations within the ITSM industry are seemingly endless at the moment and can drastically improve an organizations performance if properly taken advantage of. These advantages come in a variety of ways but some of the most apparent benefits are through cost-reductions, strategy unification, and continual service improvement.  

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HP Service Manager 9.32 Released

Posted by Rob Swingle   I  September 16, 13

At the end of August, HP announced the release of HP Service Manager 9.32. HP has included several new enhancements that are intended to help customers get the most value out of their HP Service Manager solution.

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Add Custom Fields to Knowledge Search in HP Service Manager 9.31

Posted by Wally Coates   I  September 9, 13

Let’s say that you would like to add a few custom fields to your knowledge documents within HP Service Manager's Knowledge Management (KM) Module, and then limit KM searches based on the data in those new fields.  How do you do accomplish that?  Let’s take a look.


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HP Service Manager - Process Designer for Help Desk, Content Pack 9.30.3

Posted by Rob Swingle   I  July 22, 13

Earlier this month, our friends at the HP Service Manager (HP SM) team announced the latest release in HP Service Manager’s Process Designer framework, Process Designer Content Pack 9.30.3, which contains Process Designer for Help Desk (PD Help Desk). PD Help Desk allows HP SM owners to use codeless configuration to make changes to their HP Service Manager Help Desk processes.

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Change Task Planner Released for HP Service Manager 9.31

Posted by Rob Swingle   I  July 1, 13

HP has announced the release of Change Task Planner, formerly known as Task Editor, now available in Process Designer Content Pack 9.30.2, for HP Service Manager. With this new functionality there’s no need to waste valuable time doing the same thing twice. You can now create a reusable plan for the work required to perform a change to your system. Tasks can be added to a change model or you can utilize the Change Task Planner to plan change tasks in the change record. Parallel and sequential tasks can now be defined, giving you a clear view on what the future holds.

You’ve also got significantly more control and can determine when tasks are created, when they become active, and when they must be closed before the workflow can advance. You’ll have the support of adding conditions for task creation by using the condition editor embedded in the Change Task Planner, in addition to the ability to create mandatory tasks in the change model.

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Security Alert: HP Service Manager and ServiceCenter, Cross Site Scripting (XSS) and Disclosure of Information

Posted by Jerrod Davenport   I  June 20, 13

Two potential security vulnerabilities have been identified with HP Service Manager and HP ServiceCenter running on AIX, HP-UX, intelLinux, sparcSOL, and Windows Server. The vulnerabilities could be exploited remotely resulting in the disclosure of information or via cross site scripting.

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