Why IT Services Are Crucial For Businesses

Posted by Brian Spellman   I  February 19, 14

Ever sat at your computer attempting to fix a problem but find yourself faced with jargon that causes you to accidentally press the wrong button, and your entire essay or project vanishes without a trace? Remember how annoyed you were?

Now imagine that happening to a growing organization with tons of crucial data. Data that is integral for the firm’s day-to-day operations. Data that, if lost, can drive company figures down to dangerous levels, all because of an uninformed employee’s mistake.

It’s no secret that in this ever-changing technology driven world, effective tech-driven processes can make or break an organization. There is a simple way to ensure your processes are up-to-date and your IT systems are running smoothly: IT Service Manager Consultants (ITSM).

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4 Key Reasons To Work With An IT Service Management Consultant

Posted by Brian Spellman   I  February 12, 14

In the business world, it is often far too easy to bite off more than you can chew. This is particularly true for executives trying to juggle management and technology. You'll have to invest both time and money toward training your current workforce in order to provide a high quality service due to their initial lack of experience. This result often boils down to a waste of resources that could have been more efficiently spent elsewhere.

There is an alternate solution: partnering with an IT Service Management (ITSM) Consultant.

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Cost Savings of Hiring an IT Service Management Consultant

Posted by Brian Spellman   I  February 5, 14

There are a lot of reasons for working with an IT Service Management Consultant (ITSM). You can benefit from their industry-proven expertise, their contacts, and their high quality work. They are there to help you juggle your business goals with your IT objectives and to always make sure your needs are being met.

Now you might be thinking that partnering with an ITSM Consultant is just another added cost. On top of everything you’re already paying for, you still have to entertain whether to hire an IT Service Manager or choose to go with an in-house IT team.

But what if I tell you that it can actually help you save cost? There are two major costly areas that will no longer be a problem: Employment and Downtime.

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How To Choose An IT Service Management Consulting Partner

Posted by Rob Swingle   I  January 22, 14

If you’re struggling to manage business and IT cooperation within your company, or if you don’t have the necessary IT resources in house, you’ve made the right decision in hiring an IT Service Management (ITSM) Consulting Partner.

But now that you’ve made the choice, you'll find that there are a lot of options available and that it can be difficult deciding what the best fit is for your organization. In this article, we’ve highlighted the 7 most important factors to consider while choosing an ITSM Consulting Partner.

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How ITSM Can Improve Organizational Proficiency

Posted by Brian Spellman   I  January 15, 14

How_to_improve_organization_proficiency_IMAGENow, more so than ever, IT Service Management has emerged as a necessary component in benefitting the bottom line of an organization. Although ITSM was originally considered to be a back-end support function; it has now evolved into an essential aspect regarding how efficient a given company can become. The innovations within the ITSM industry are seemingly endless at the moment and can drastically improve an organizations performance if properly taken advantage of. These advantages come in a variety of ways but some of the most apparent benefits are through cost-reductions, strategy unification, and continual service improvement.  

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2013 Cherwell Global Conference to Bring Techport to New Heights

Posted by Rob Swingle   I  August 29, 13

Techport Thirteen is excited to be a sponsor of the 2013 Cherwell Global Conference next week! The event will take place September 4th - 6th at the Broadmoor Hotel & Resort in Colorado Springs, CO.

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A Quick Look at Cherwell Discovery & Inventory

Posted by Rob Swingle   I  August 12, 13

Up until now, we have been focusing our Cherwell Software blog postings around the Cherwell Service Management (CSM) solution, and rightly so. It is sleek, scalable, can be cloud-hosted or client-hosted, and includes a all-in-one module approach out-of-the-box that is appealing to many. Today, let's take a quick look at the add-on module of the Cherwell Discovery and Inventory solution.

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Highlights of the Cherwell Service Management 4.60 ITSM Release

Posted by Christian Nulty   I  July 15, 13

Our friends at Cherwell Software are releasing version 4.60 of their Cherwell Service Management (CSM) solution this month. As some quick background information, Cherwell always wants its users and customers to know that a lot goes in to its application releases. It is well worth the reminder that ~75% of the ideas for fixes or enhancements included in a new release come from CSM customers. If you have an idea, share it Cherwell Support. You never know... it might make it in to a future release!

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Techport Thirteen to Sponsor Cherwell Global Conference 2013

Posted by Mac Bullock   I  June 24, 13

Techport Thirteen is proud to be a sponsor of the upcoming 2013 Cherwell Global Conference! The event will take place September 4th - 6th at the Broadmoor Hotel & Resort in Colorado Springs, CO.

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Bomgar / Cherwell Integration Coming Summer 2013

Posted by Ash Fuqua   I  May 9, 13

(CUE EPIC MUSIC AND MAN WITH REALLY DEEP VOICE) This summer, prepare yourself for a brand new partnership that will dominate the world of ITSM. An integration so BIG, so EPIC, that it just might change your life. Forever...

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