IT Service Management (ITSM) - What is a Service?

Posted by Dedra Cenciarelli   I  August 27, 12

In my college economics class, we were taught that a service is an intangible commodity. Wikipedia tells us that... "Service provision is often an economic activity where the buyer does not generally, except by exclusive contract, obtain exclusive ownership of the thing purchased. The benefits of such a service, if priced, are held to be self-evident in the buyer's willingness to pay for it."

ITIL v3 tells us that “A service is a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.”

So, basically, a service is a means of delivering customer value by providing them with what they want or need without the headache of keeping up with all the costs and risks. So, with all that in mind, for a business to effectively operate and manage the services provided to their customers, those services must be identified and documented. The services must, in essence, somehow have tangibility.

Tags:  xMatters, HP Service Manager, Bomgar, ServiceNow Read More →

The Release of Bomgar v12.2.1

Posted by Ash Fuqua   I  July 23, 12

Tags:  Bomgar Read More →

My Bomgar Experience at Bomgar University

Posted by Ash Fuqua   I  June 18, 12

Tags:  Bomgar Read More →

Techport Thirteen Performs Instructional Services Too

Posted by Mac Bullock   I  June 6, 12

Bet you were not aware that Techport Thirteen provides instructional or training services? While not something we heavily advertise, we can certainly do this for your organization, and have performed many client training sessions over the last year.

Tags:  xMatters, HP Service Manager, Bomgar, Westbury, ServiceNow Read More →

Techport News - Welcome to the Techport Thirteen Blog!

Posted by Rob Swingle   I  April 30, 12

We at Techport Thirteen are very excited about the launch of our new Blog, as a compliment to our online presence. Our blogging plan is to offer insightful content direct from our knowledge base and from our consultants about topics related to our core competencies. These competencies include HP software news, the HP Service Manager application, the ServiceNow application, the xMatters application and the full range of xMatters products, the Bomgar application, the KnowledgeBroker (KBI) solution, the AMI AssetTrack application, and the Westbury application.

Tags:  xMatters, HP, HP Service Manager, Techport News, Bomgar, Westbury, ServiceNow, AMI, KBI Read More →