Why IT Services Are Crucial For Businesses

Posted by Brian Spellman   I  February 19, 14

Ever sat at your computer attempting to fix a problem but find yourself faced with jargon that causes you to accidentally press the wrong button, and your entire essay or project vanishes without a trace? Remember how annoyed you were?

Now imagine that happening to a growing organization with tons of crucial data. Data that is integral for the firm’s day-to-day operations. Data that, if lost, can drive company figures down to dangerous levels, all because of an uninformed employee’s mistake.

It’s no secret that in this ever-changing technology driven world, effective tech-driven processes can make or break an organization. There is a simple way to ensure your processes are up-to-date and your IT systems are running smoothly: IT Service Manager Consultants (ITSM).

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4 Key Reasons To Work With An IT Service Management Consultant

Posted by Brian Spellman   I  February 12, 14

In the business world, it is often far too easy to bite off more than you can chew. This is particularly true for executives trying to juggle management and technology. You'll have to invest both time and money toward training your current workforce in order to provide a high quality service due to their initial lack of experience. This result often boils down to a waste of resources that could have been more efficiently spent elsewhere.

There is an alternate solution: partnering with an IT Service Management (ITSM) Consultant.

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Cost Savings of Hiring an IT Service Management Consultant

Posted by Brian Spellman   I  February 5, 14

There are a lot of reasons for working with an IT Service Management Consultant (ITSM). You can benefit from their industry-proven expertise, their contacts, and their high quality work. They are there to help you juggle your business goals with your IT objectives and to always make sure your needs are being met.

Now you might be thinking that partnering with an ITSM Consultant is just another added cost. On top of everything you’re already paying for, you still have to entertain whether to hire an IT Service Manager or choose to go with an in-house IT team.

But what if I tell you that it can actually help you save cost? There are two major costly areas that will no longer be a problem: Employment and Downtime.

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How To Choose An IT Service Management Consulting Partner

Posted by Rob Swingle   I  January 22, 14

If you’re struggling to manage business and IT cooperation within your company, or if you don’t have the necessary IT resources in house, you’ve made the right decision in hiring an IT Service Management (ITSM) Consulting Partner.

But now that you’ve made the choice, you'll find that there are a lot of options available and that it can be difficult deciding what the best fit is for your organization. In this article, we’ve highlighted the 7 most important factors to consider while choosing an ITSM Consulting Partner.

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Bomgar - Not Just a 'Nice to Have for your Help Desk' Any More

Posted by Rob Swingle   I  September 23, 13

Techport Thirteen has been a Bomgar partner since February 2010. In the fast-paced world of IT, that seems like forever. Back then, Techport got in to the Bomgar software and services sales business when our existing service management application customers began calling loudly for a live-time-chat solution. They needed something that complimented the Employee Self Service (ESS) trend, which was all the rage back in the day. Everyone wanted ESS, and loved the idea of receiving interactions from their callers in ways other than via phone or email scraping, therefore saving money by reducing the forces behind their call centers. Throw in some automation around triaging interactions and incidents, and ESS was here to stay. Chat services were on the cutting edge.

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This Just In! Bomgar 13.1 Has Arrived!

Posted by Ash Fuqua   I  July 25, 13

Tuesday July 9th 2013

My dearest,

This summer has been long without you. It’s been raining for what seems like a month straight; when it’s not raining it’s miserably hot and humid. Life has been crazy as a bee stung horse of late, well, until today. Right when I though all hope was lost, the heavens opened up and…

Bomgar 13.1 has been released!

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Bomgar / Cherwell Integration Coming Summer 2013

Posted by Ash Fuqua   I  May 9, 13

(CUE EPIC MUSIC AND MAN WITH REALLY DEEP VOICE) This summer, prepare yourself for a brand new partnership that will dominate the world of ITSM. An integration so BIG, so EPIC, that it just might change your life. Forever...

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Bomgar Remote Support Client for Samsung Android Released

Posted by Rob Swingle   I  March 21, 13

Our friends at Bomgar have improved their product reach once again. Bomgar clients, using the Bomgar Remote Support Client, can now access and control Samsung devices that run the Android operating system.

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Bomgar 12.3 Has Been Released!

Posted by Ash Fuqua   I  December 13, 12

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Bomgar has Partnered with SalesForce.com

Posted by Ash Fuqua   I  October 25, 12

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