Jerrod Davenport

Recent Posts

Security Alert: HP Service Manager and ServiceCenter, Cross Site Scripting (XSS) and Disclosure of Information

Posted by Jerrod Davenport   I  June 20, 13

Two potential security vulnerabilities have been identified with HP Service Manager and HP ServiceCenter running on AIX, HP-UX, intelLinux, sparcSOL, and Windows Server. The vulnerabilities could be exploited remotely resulting in the disclosure of information or via cross site scripting.

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A Closer Look at HP Service Manager 9.31

Posted by Jerrod Davenport   I  November 13, 12

Special thanks to Hewlett-Packard for providing a very informative webinar on Thursday, November 8th. We were excited to be able to to take a closer look at HP Service Manager 9.31.

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How to Brand the HP Service Manager Web Tier

Posted by Jerrod Davenport   I  September 4, 12

Not too long ago, one of our HP Service Manager (HP SM) consultants, Stephen Lai, received some excellent feedback from HP Support in response to a Support Request from one of our HP Service Manager ASMP-S (aka. Techport Escalate) clients. The client wanted to know the details around changing the background color in the HP SM web tier / client. Specifically, our client wanted to make some changes to the web client for disabled users who were having difficulties viewing the web tier screens as part of an application usability project.

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Lessons Learned While Working within the HP SaaS Environment

Posted by Jerrod Davenport   I  August 16, 12

Hi everyone... a quick post covering things to keep in mind while working in the HP Software-as-a-Service (SaaS) environment. The lessons learned below have come from about a year's worth of experience across several client installations.

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HP Service Manager Bug - Modifying Formatctrl Validation Conditions

Posted by Jerrod Davenport   I  August 2, 12

To our HP Service Manager developer and administrator friends, we at Techport Thirteen want to share a recent experience with you that we had while working with HP Service Manager in one of our HP SaaS environments.

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