Our friends at Cherwell Software are releasing version 4.60 of their Cherwell Service Management (CSM) solution this month. As some quick background information, Cherwell always wants its users and customers to know that a lot goes in to its application releases. It is well worth the reminder that ~75% of the ideas for fixes or enhancements included in a new release come from CSM customers. If you have an idea, share it Cherwell Support. You never know... it might make it in to a future release!