4 Key Reasons To Work With An IT Service Management Consultant

Posted by Brian Spellman  I  February 12, 14


In the business world, it is often far too easy to bite off more than you can chew. This is particularly true for executives trying to juggle management and technology. You'll have to invest both time and money toward training your current workforce in order to provide a high quality service due to their initial lack of experience. This result often boils down to a waste of resources that could have been more efficiently spent elsewhere.

There is an alternate solution: partnering with an IT Service Management (ITSM) Consultant.

1. What is an IT Service Management Consultant?

In a nutshell, IT Consultants bring together business management and technology. They have expert knowledge of their supported tech products. Then, using that knowledge, they provide technical support in a wide variety of ways, including application support, product recommendations, process improvement, and best practice experience for common clients.

True to their name, an ITSM Consultant can manage a range of services across several fields, from product licensing to troubleshooting to maintenance, training, and much more.


2. Why would you work with an IT Service Management Consultant?

A. Proven Experience:

Experience is something that cannot be taught, only gained. A consulting company will offer your business layers upon layers of multi-disciplinary experience, all within reach of your fingertips. Whichever way you spin it, proven experience is an added facet that cannot be otherwise replicated.

You have the advantage of being able to quickly get advice and solutions for technical or business issues. A consulting company will also be able to provide you with tested enhancements that better meet the business needs of your clients.

B. Focus and Purpose:

ITSM Consultants spend day and night learning all there is to know about the industry and the possible solutions to provide. This is their main goal and purpose. So naturally, if you would like IT service management work done, the best people to turn to are ITSM Consultants. It’s the work they specialize in so you can be sure to receive the best solutions that are available, whereas non-specialized agencies may overlook certain issues or details.

Another problem might arise if you hire a company that both sells the software and performs the services. While the ITSM Consultants have your best interest in mind, the software company might be more concerned with arranging the next software sale rather than trying to perform their services work to highest possible standards.

All in all, ITSM Consultants are more interested and focused on your needs and demands. They have the right knowledge to give you the expert advice you desire while not steering you awry in order to make a sale.

C. Best Practices:

When you work with a consulting company, you’re automatically privy to expert and experienced help. They’ve gone through it all, and therefore know exactly which practices work and which ones don’t.

Of course, best practices are client-tailored, and depend heavily on your own company. Yet an established consulting company will know which strategies to incorporate in your business, providing you with quality assurance and reliability the whole way through.

Whether they work by the book or in a less orthodox manner, a consulting company will offer you an expert perspective and an expert solution to your problems.

D. Speed to start/end:

Employing an external party comes with many overlooked benefits, among them a notable reduction in overhead.

By choosing a consulting company, you’ll save yourself the headache of creating a new team, thus passing on the tasks of hiring, training or HR ramp-up time in favor of a set-package. Likewise, at the end of your project, you won’t have to deal with cumbersome issues such as laying people off, payroll tax issues, contractors to terminate, and necessary reorganizations.

You’ll easily halve all the time consuming details of project management, which will allow you more time and energy to focus on your actual project instead of its management team.

ITSM Consultants will give you access to an impressive array of credentials, resources, and skill sets that you’d otherwise not be able to find. They give you the top quality services and advice that have your best interests at their core.


Tags:  xMatters, HP Service Manager, Bomgar, Cherwell, ServiceNow