xMatters Launches On Demand Spring 2013 Release

Posted by Rob Swingle  I  April 29, 13

This past Saturday, April 27th, our friends at xMatters began to publish their new On Demand Spring 2013 Release to clients hosted in the NA1 and EU1 environments. In case you missed the recent webinar going over the release's new features, the details of the release are summarized below.

Techport Thirteen is an xMatters services and resale partner

The xMatters On Demand solution PDF is a hosted, cloud-based xMatters offering. For news about previous On Demand releases, please refer to our coverage of the Fall 2012 and Winter 2013 releases.

Spring 2013 brings the following new enhancements:

  • Reporting Enhancements:
    • Events Report Property Filtering: Initial text-filtering capabilities were limited to a single constraint on relevance engine name, form name, Event Domain name, Event ID, Incident ID or sender. The new filter allows you to enter multiple constraints based on any of the previously mentioned items, as well as any of the predicates and properties that were part of your event. Additionally, any predicate or property that you search for can include a Show All filter that return all values for the property or predicate - and make them available for export so that you can get more detail about individual events. You now have very fine-grained search capabilities and custom export views from the Events report.
    • Events Report Timestamp Toggle: The new data formats are end-user friendly, but sometimes you'll want more detail to support your debugging efforts. xMatters has added a new Always Show Timestamps toggle so that you can view the times just the way you want.
    • Events Export: All of the events in your filtered view are available for export. And, as previously mentioned, your export will include extra columns containing the values of your filter Properties.
    • Log Report Export in Local Times: xMatters' relevance engines tailor their content to the end user, and reports shouldn't be any different. The Log report export now shows date/time information in the time zone of the current user.
  • User xPerience Updates:
    • Users: You asked for it and xMatters has recast the Users I Supervise page as the Users page. The Users page still has all of the glorious usability of scroll and load that was added in the last release, but adds an All Users toggle to switch between showing all users you have permission to view, or only those you supervise.
    • User Data Export: The export function works for all of the users in the current view, exporting their base information, contact details, and custom fields/attributes to a CSV. The format also includes some additional columns and headers to allow it to work with a future version of our User Upload tool (xMatters will support the new format in the next On Demand release); this new feature will give you the ability to change large numbers of records with ease. For now, the export is a great way to have offline contact data to support manual call-out processes and data validation efforts.
    • Dynamic Team Previews: Updated the warning message to be dynamically generated to show the current user exactly what they're viewing, and what will happen.
    • Maps Satellite Toggle: You can now toggle to satellite imagery to verify the map information. And, because the application uses Google Maps Enterprise you can bet the quality is Google's best!
  • Relevance Engine Designer Advancements:
    • Internet Explorer Designer Support: With this release, xMatters has opened up relevance engine design tools to Internet Explorer 9 so more clients can build and customize their communication processes.
    • Import and Export: Adds the ability to export and import relevance engines so that you can share your relevance engines.
    • Smartphone Push Authoring: xMatters' iOS app utilizes Apple's Push Network. The email and fax message designer have been updated to support defining the smartphone push template, giving you precise control over the content a user sees on their smartphone.
    • Collapse Property Name and Label: If you are using relevance engine design tools, will notice that xMatters has 'collapsed' the concept of Name and Label into the single concept of Name. Now Name handles it all by being friendly and unique. Not a big change, but it will make it a little easier to design relevance engines, and your reports will be prettier.
  • Odds 'n' Ends:
    • SAML: More and more organizations are turning to SAML to support their Internet single sign on efforts. This release adds Shibboleth to the existing stack of supported SAML solutions (CA Siteminder, Active Directory and PingFederate). It also provides a revised framework that makes it much easier to support additional SAML 2.0 providers.
    • EPIC Client Side Validation: The EPIC client can now perform most data validation without uploading data to the server - this allows for fast data checks.
    • EPIC Support for User Upload Records: It's common for new xMod clients to use the User Upload functions for initial spreadsheet-based data loading. Over time, these clients tend to move to an automated EPIC upload process so their data is automatically kept current and fresh. The EPIC process can now 'adopt' your existing xMod users so that you don't lose any of your original User Upload work when you move to automated EPIC data synchronization.
    • Build Your Own Data Warehouse: You can call a simple command line to extract notification data from xMatters into a common CSV file that your DBAs can easily import.

The list above covers the primary features in the Spring 2013 On Demand Release. There are many other small enhancements and bug fixes included as well. For a complete list of release changes, please refer to xMod's online documentation.

Want to learn more? Let us know how we can help.

Tags:  xMatters