We at Techport Thirteen love it when our partners join forces. These relationships make our partners stronger, and reiterate Techport's strong position as a service provider in the IT service management (ITSM) market. One such example is the long-standing relationship between KnowledgeBroker (KBI) and Cherwell Software.
The partnership between KBI and Cherwell allows for KBI's prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service to be available to Cherwell Service Management (CSM) clients as a fully integrated and supported solution. KnowledgeBroker's TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions. It also reduces the number of inbound calls when accessed by end users. KBI's TotalBase provides first-tier support for more than 190 desktop applications.
Techport Thirteen partnered with KnowledgeBroker in June of 2011 and with Cherwell Software in October of 2012. It should be comforting for Techport Thirteen clients to know that the KBI / Cherwell partnership was forged in early 2009.
Features of the Cherwell SM solution include:
- Deployment: SaaS, On-Premises, or any data center
- Licensing: purchase or subscribe (concurrent or reserved)
- Utilize as many processes as you want - without extra fees
- Easily create additional applications – no additional charges
- Multiple interface options – all included
- Easily configure to match your workflows – no development costs
- Unlimited dashboards and reports – view without using a license
Established in 1992, KnowledgeBroker, Inc. is the leader in Desktop Computer Support KnowledgeBases. Loaded with thousands of answers to questions about Desktop and Internet applications, the KBI industrial-strength KnowledgeBase is used by IT Help Desks, End Users for self-service, Call Centers, ISVs, Managed Service Providers, SaaS and Cloud applications and any product or service that provides support for Desktop applications.
What to learn more about the Techport Thirteen / KBI relationship? Please down a copy of our partnership brochure:
Ready to see KnowledgeBroker's solution integrated in to Cherwell Service Management (CSM)? Please request a demo: