Good news everyone! Bomgar has partnered up with SalesForce.com!
If you’re not already familiar with software-free SalesForce.com, let me enlighten you. In 1999 SalesForce.com was launched from a small apartment in San Francisco, CA. Their aim was to put an end to software, and to operate completely within the Cloud. In five short years their company grew to include over 600 employees in 8 different countries. They had already gained business from almost 14,000 customers. Fast-forward to 2012 and SalesForce.com gainfully employs over 4,700 people and provides service to over 104,000 customers. They’ve won numerous awards including (but not limited to): Best Mobile Experience in 2011, Channel Insider’s Product of the Year: Best Business Application in 2008, and Technology of the Year in 2007.
So... what does SalesForce.com do? Glad you asked. Straight from their website, “Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise” (www.salesforce.com).
But... what does that mean? It means that you can do your job better by interacting with your coworkers AND customers more easily. It means that you don’t have to worry about software; this technology is available online through the Cloud. SalesForce.com helps by decreasing cost while increasing efficiency.
Sounds great, right? Great just got even better.
On August 22, Bomgar announced its new partnership with SalesForce.com. Bomgar, as you know, is the leader in secure remote support. Bomgar aims “to change the way work is done;” they strive to improve problem resolution as cost-effectively as possible. Bomgar has now partnered up with SalesForce.com, offering customers remote desktop support integration to help improve CRM cases. Reps can now instantly launch full Bomgar support sessions straight from the SalesForce.com case record. The ease and efficiency of SalesForce.com now combined with Bomgar’s strength in support makes this integration a support rep’s dream. Bomgar offers solutions for multiple platforms; SalesForce.com reps can now take full advantage of this when helping their customers. Reps can also invite other agents to their complex support sessions—securely!
NOTE: You must be a current Bomgar customer for this integration to work. For a FREE trial of Bomgar, head over to www.bomgar.com.