The Purpose of ServiceNow User Group Meetings

Posted by Robert Elliott  I  September 27, 12

Ever been invited to a ServiceNow user group meeting? Have you wondered what a user group is for and why you might want to consider attending? Interested in getting more involved in your local ServiceNow user group? Let's discuss.

User groups are typically independently run, volunteer groups that meet on a regular basis to discuss and share information on a variety of technical topics. Memberships are almost always free, but sometime specific group activities have a cost associated with them, depending on the event. Participation in a user group is an excellent, inexpensive way to receive technical content, education and to meet with your peers to get more out of the solutions, technologies, and resources which you are interested in.

This same definition applies to the user groups within the ServiceNow community.

ServiceNow User Groups

ServiceNow groups are regionally based, and meet occasionally, usually two to four times per year, to discuss the latest and greatest releases of ServiceNow, the common issues that users are encountering while working with the application and the solutions that peers have come up with to address concerns.

For an example of a typical meeting agenda, refer to the meeting recently held on September 20th, 2012 for the North Carolina Group in Cary, NC. The group covered closed loop change management, how to extend ServiceNow for bar code scanning, and the ServiceNow application road map.

Regardless of the agenda, I personally believe the purpose of the ServiceNow user groups to be as follows:

Benefit for clients >>

  • Learn about coming releases and other enhancements to the ServiceNow system
  • Network with other organizations using the tool
  • Get ideas about enhancements that may be beneficial to your instance
  • Ensure that any consultants or partners with whom you’re working are giving you the best work / ideas for your time and money
  • Have the opportunity to speak with partners / ServiceNow reps about the tool / ask questions / probe about coming releases (no guarantees you’ll find out anything, but it can't hurt)

Benefits for ServiceNow >>

  • Get a better idea of needed enhancements – clients can speak out as to what they would like to see in future releases
  • Get other feedback as far as ideas in development / recent updates
  • Touch base with clients to ensure things are going well

Benefits for ServiceNow Partners, like Techport Thirteen >>

  • Network with organizations using the tool
  • Provide a presence to answer questions about what services can be provided
  • Help answer questions organizations have about the tool and issues they are encountering

During 2012, Techport Thirteen has attended a few ServiceNow user groups meetings, including the North Carolina Group in June, and the Mid-Atlantic Group in April, and we plan to continue to visit with these same groups in the future.

If you would like to join a ServiceNow user group in your area, please refer to the list of active groups on the ServiceNow community website. If no group is listed for your area, reach out to your local ServiceNow representative, and ask how you both can work together to start a group. If you need help filling your group's agenda, contact Techport Thirteen, as we would can help provide a speaker or topic list.

To keep this discussion going... if you have a suggestion on how best to facilitate a ServiceNow user group meeting, or if you have some helpful do's and don'ts, please post your comment below. Of course, if we can be of any assistance with your ServiceNow application needs, please let us know how we can help.

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Tags:  ServiceNow